Returns and Exchanges Policy

Rahon Return Policy

At Rahon, we aim to provide a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.

✅ Change of Mind Returns

Full-Priced Items: Eligible for a refund or exchange within 30 days of receipt, provided the items are unworn, unwashed, and in original condition with all tags attached.

Sale Items: Eligible for an exchange within 14 days of receipt, under the same condition as full-priced items.

Final Sale Items: No returns or exchanges unless the item is faulty.

🧾 Faulty or Defective Items

If an item is faulty or not as described, you are entitled to a remedy, this may include a replacement or refund.

📦 Return Process

Initiate a Return: Contact our customer service team at rahonwear@gmail.com 
 with your order number and reason for return.

Prepare the Item: Ensure the item is in its original condition, unworn, unwashed, and with all tags attached.

Return Shipping: Customers are responsible for return shipping costs unless the item is faulty. We recommend using a trackable shipping service to ensure the return reaches us safely.

Processing the Return: Once we receive the returned item, we will inspect it and process your refund or exchange within 5 business days. 

Return Time Frame: Please allow up to 14 days for your return parcel to reach us via courier. Once received, we’ll review and process your return, then send you a confirmation email. Rahon is not responsible for parcels lost in transit when returned through a courier other than our recommended service.

💳 Refunds

Refunds will be issued to the original payment method used for your purchase. Please allow up to 5 business days for the funds to appear in your account after processing.

Please note that shipping fees are non-refundable unless the item is faulty.